Due to the personal nature of our products, we do not accept returns for customer satisfaction reasons. Customer satisfaction reasons may include personal issues with the shape, size, or color of a product. Unless an item is defective, we cannot accept its return.
We care about finding the best product for your unique body! If you would like advice on which product may be right for you, one of our highly trained staff of Community Sexual Health Resources would be happy to help guide you. You can reach one of our CSHR's by phone 7 days a week between 11 am and 6 pm Pacific Time by calling 541-606-0553. You may also reach us by email at [email protected]. We will typically respond within one business day.
Most of our products with a mechanical component have a manufacturer warranty. If your receive a defective product, or if it breaks within the warranty, you may exchange the defective item for the same product. You may contact the manufacturer directly to fulfill your exchange, or you may reach out to us for help! To process your defective exchange promptly, all returns must be pre-approved. Please call or email before attempting to exchange a defective product.
If you have been approved to exchange a defective product, please clean it thoroughly before returning it to us. For the safety of our staff, products that appear not to be cleaned properly will be refused and sent back to you. Please place the product in a clean plastic bag, and include the original packaging (if possible) and your original receipt, as well as the toy's charging cord. Once troubleshooting is completed and we confirm that the toy is defective, we will contact you with the next steps to get your replacement product.
For all product questions or inquiries about returns, please call or text us at 541-606-0553 or email us at [email protected]. Our staff will be happy to help answer any questions you have!
If you would like to cancel your online order, please contact us as soon as possible. We will be able to cancel your order only if you contact us before your product has been processed and sent.
Thanks for buying from us! As You Like It strives to provide the best possible service to our customers. We employ drop-shipping and direct-shipping practices for expedience, discretion, and best shipping rates.
As You Like It ships only within the United States. We do not have the ability to ship internationally at this time.
Items are shipped in discreet boxes. Sometimes, we reuse boxes donated from our community. If you receive an Amazon box or other branded box from us, please know that it was donated and reused. Please reuse, recycle, or donate our boxes and packaging!
We ship using the most reliable and economical shipping option, unless you specifically request express shipping service.
Generally, you can expect delivery within a week (add two to five business days at peak mail periods during the year, such as December). Rates shown at checkout may be different than the actual charges for your shipment. Differences may occur based on actual weight, dimensions, and other factors.
As You Like It is not equipped to offer expedited shipping options for online orders at this time. If you need to make special shipping arrangements, please contact us directly at 541-606-0553 to place your order.
UPS is unable to deliver to PO Boxes.