Due to the intimate nature of our products, we do not accept returns for customer satisfaction reasons. Customer satisfaction reasons may include personal dissatisfaction with the shape, size, or color of a product. Unless an item is defective upon its arrival to you, we cannot accept returns.
Most of our products with a mechanical component have a manufacturer warranty. If you receive a defective product, or if it breaks within the warranty, you may exchange the defective item for the same product. You may contact the manufacturer directly to fulfill your exchange, or you may reach out to us for help! To process your defective exchange promptly, all returns must be pre-approved. Please call or email before attempting to exchange a defective product.
If you have been approved to exchange a defective product, please clean it thoroughly before returning it to us. For the safety of our staff, products that appear not to be cleaned properly will be refused and sent back to you. Please place the product in a clean plastic bag, and include the original packaging (if possible) and your original receipt, as well as the toy's charging cord. Once troubleshooting is completed and we confirm that the toy is defective, we will contact you with the next steps to get your replacement product. Clearance items, because of the the discount, are often void of the warranty.
Please be as certain as possible about your choice before you purchase. We care about finding the best product for you! If you would like advice on which product may be right for you, one of our highly trained staff of Community Sexual Health Resources would be happy to help guide you. You can reach us by phone 7 days a week between 11 am and 6 pm Pacific Time by calling 541-606-0553. You may also reach us by email at [email protected]. We will typically respond to email inquiries within one business day.
Thank you for your purchase! As You Like It strives to provide the best possible service to our customers. We employ drop-shipping and multiple options for direct-shipping practices for expedience, discretion, and best shipping rates. Orders may take 3-5 business days to be shipped from our store. If there is a delay with your order due to shipping issues, we will contact you.
As You Like It ships only within the United States. We do not have the ability to ship internationally at this time.
All items are shipped fully covered in discreet envelopes or boxes. The return label will read as being from AYLI. We frequently recycle and reuse boxes from our community. If you receive an Amazon box or other branded box from us, please know that it was donated and then reused. Please reuse, recycle, or donate our boxes and packaging whenever possible!
We ship using the most reliable and economical shipping option, unless you specifically request a faster shipping service. Please be aware that UPS is unable to deliver to PO Boxes. As You Like It is not equipped to offer expedited shipping options for online orders at this time. If you need to make special shipping arrangements, please contact us directly at 541-606-0553 to place your order.