Return Policy

Due to the intimate nature of our products, we do not accept returns for customer satisfaction reasons. Customer satisfaction reasons may include personal dissatisfaction with the shape, size, or color of a product. Unless an item is defective upon its arrival to you, we cannot accept returns.

Please be as certain as possible about your choice before you purchase. We care about finding the best product for you! If you would like advice on which product may be right for you, one of our highly trained staff of Community Sexual Health Resources would be happy to help guide you. You can reach us by phone 7 days a week between 11 am and 6 pm Pacific Time by calling 541-606-0553. You may also reach us by email at [email protected]. We will typically respond to email inquiries within one business day.

For all product questions or inquiries about returns, please call or text us at 541-606-0553 or email us at [email protected]. Our staff will be happy to help answer any questions you have! If you would like to cancel your online order, please contact us as soon as possible. We will be able to cancel your order only if you contact us before your product has left the store.

In-Person Purchases or Local Orders

Most of our products with a mechanical component have a manufacturer warranty. If you receive a defective product, or if it breaks within the warranty, you may exchange the defective item for the same product. You may contact the manufacturer directly to fulfill your exchange, or you may reach out to us for help! To process your defective exchange promptly, all returns must be pre-approved. Please call or email before attempting to exchange a defective product.

If you have been approved to exchange a defective product, please clean it thoroughly before returning it to us. For the safety of our staff, products that appear not to be cleaned properly will be refused and sent back to you. Please place the product in a clean plastic bag, and include the original packaging (if possible) and your original receipt, as well as the toy's charging cord. Once troubleshooting is completed and we confirm that the toy is defective, we will contact you with the next steps to get your replacement product.

Long-Distance Web Orders

Most of our products with a mechanical component have a manufacturer warranty. If you receive a defective product, or if it breaks within the warranty, please reach out to the manufacturer to fulfill your exchange. Each manufacturer has a different replacement process. If you are ever confused by any part of a manufacturer's warranty, you may always reach out to us for help!

For all inquiries about returns, please call or text us at 541-606-0553, or email us at [email protected].

Shipping Policy

Thank you for your purchase! As You Like It strives to provide the best possible service to our customers. We employ drop-shipping and multiple options for direct-shipping practices for expedience, discretion, and best shipping rates. Orders may take 3-5 business days to be shipped from our store. If there is a delay with your order due to shipping issues, we will contact you.

As You Like It ships only within the United States. We do not have the ability to ship internationally at this time.

All items are shipped fully covered in discreet envelopes or boxes. The return label will read as being from AYLI. We frequently recycle and reuse boxes from our community. If you receive an Amazon box or other branded box from us, please know that it was donated and then reused. Please reuse, recycle, or donate our boxes and packaging whenever possible!

We ship using the most reliable and economical shipping option, unless you specifically request a faster shipping service. Please be aware that UPS is unable to deliver to PO Boxes. As You Like It is not equipped to offer expedited shipping options for online orders at this time. If you need to make special shipping arrangements, please contact us directly at 541-606-0553 to place your order.

Please be sure to include any apartment or suite number on your order. If your order is undeliverable because the suite or apartment number was not provided, you will be charged for re-shipment and/or any correction charged imposed by USPS.

USPS will return packages that are unclaimed. If a package is returned to us (including packages that are unclaimed at the post office, refused or have a delivery address that was incomplete as given to us by the customer) and the customer requests that we reship it, the customer is charged for the reshipping, even if they had a free shipping  coupon for the original order. If a customer decides that they do not want their order shipped again, it can be picked up at the shop or the order can be refunded (minus shipping charges and a 10% restocking fee).

If you do not receive your order: For packages not received by the customer, we can only process claims within 30 days of the date you placed your order. If a claim is made to us after 30 days we are unable to replace the item/s. Additionally, if your package is marked DELIVERED by the post office but you did not receive it, we are unable to offer you any refund.

 

About Local Pickups

Thank you for your purchase! As You Like It strives to provide the best possible service to our customers.

After you place your online order, you will receive an automated email confirming your order. This first confirmation email does not mean that your order is ready for pickup yet, but rather that your order has been successfully placed. At this point, our employees will get to work processing and preparing your order. Once your order is ready for pickup, you will receive another automated email alerting you that your order is ready. One of our staff will also call or text you to alert you, if a phone number was provided.

Because we are a small business with multiple locations, the stock reflected on our website may not be exactly accurate to what we have in stock at a single location in any given moment. For that reason, please understand that selecting the 'Local Pickup' option in your shipping does not necessarily guarantee same-day pickup. In many cases, your order may be ready for pickup very quickly, but occasionally we will need to ship your product between our locations to get it to you. Please know that orders may take 3-5 business days to be processed and ready for local pickup. If there will be a delay with your local pickup order due to shipping or stock issues, we will contact you directly to let you know as soon as possible.

Once you have received confirmation that your order is ready for pickup, you may pick it up any time during our regular business hours. If you need to make special arrangements to pick up your order, please contact us. If you would prefer not to come into the store, please call or text us when you arrive, and we will bring your order outside to you. Please be aware that you will be expected to sign confirmation of pickup when you receive your order.

If you have any questions, please contact us directly by phone 541-606-0553, or by email at [email protected].

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