FUN FACTORY offers an unprecedented 2-year warranty on all rechargeable and battery-powered items purchased through FUN FACTORY directly. Please note that due to the nature of our products, claims are valid to cover defective motors only. Warranty replacement is only valid for same model or same model value replacement in the case of discontinued or out-of-stock product.

• FUN FACTORY does not accept returns, as items cannot be resold due to health considerations. Unauthorized returns will incur a 20% processing fee.
• FUN FACTORY does not offer a satisfaction guarantee. Please us prior to ordering for assistance selecting the perfect toy for your needs.
• Shipping charges will not be refunded for unclaimed, refused, or undeliverable orders returned via shipping carrier.

No registration is needed to activate a FUN FACTORY product warranty, simply keep your receipt or other proof of purchase to show when and where your toy was purchased. This information is required when requesting a warranty replacement. Without proof (invoice, sales slip, bank account reference etc.) you cannot replace your toy. One time replacement per customer.   WARNING: The use of oils and creams with FUN FACTORY toys may result in irreparable damage. In particular, contact with suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of any type can cause damage. Please DO NOT use any of the products listed above in combination with a FUN FACTORY toy, or you will run the risk of voiding your warranty.